Once you have your fingerprints or other prints ready, please email it to our team on info@violettejocale.com with your order number.
Once we have receive your print and the team have confirmed its quality, it will take approximately 1 week for our team to engrave, polish, pack and complete your bespoke keepsake. This timeframe doesn't include the return postage back to the final recipient.
Please note, we will send you email communication at each step of the process. To read more details on shipping & returns, as well as international orders please visit our shipping & returns page.
If you order our Ink Kit it will take longer, depending on your location.
Given the sentimental nature of the product, we encourage you to follow these general care rules to ensure a quality and long life of your piece:
Avoid saltwater, chlorine in pools, soap, perfumes and other creams. Please remove and be mindful of these substances on your jewellery.
Avoid contact with excess water and steam and do not wear in the shower, while bathing or swimming.
Protect your jewellery from extreme sunlight and temperatures.
Remove before doing household cleaning or gardening where chemical sprays are often used.
Remove your necklace for all sporting activities and physical based exercises. Store your jewellery in a safe dry place when not worn. If stored for a long period of time, we recommend this stored in a professional anti tarnish jewellery box.
To clean and polish use your complimentary anti-tarnish microfibre cloth.
Yes, we provide high quality packaging and personalised messages. If you want to include a short message, please email us on info@violettejocale.com with your order number.
Yes we can use both sides. Please email us on info@violettejocale.com to confirm your design.
Yes. We capture all ages, from newborns through to adult sized fingerprints. Our process is suited for most ages, however it is necessary that the fingerprint has visible lines on it.
Newborn fingerprints develop in the womb from 22 weeks, so they will be present on a newborn child. Whilst we have produced keepsakes from as young as a few days old, please note newborn fingerprints can be shallow and fine, so having a close-up check to see if the lines are visible will be able to determine if a print can be captured.
For newborn and children fingerprints, we endeavor to keep these as true to size as possible for the final piece of jewellery. However, if you wish to provide measurements upon the return of your digital prints, please add these into the notes section when you upload them.
For adult prints (which may be larger than our pendants), we use our engraving technology to scale these down, whilst keeping the ratio and fingerprint detail in perfect condition for the final engraving.